Refund policy

No Change‑of‑Mind Returns

We do not accept returns or exchanges for change of mind. Please choose carefully before completing your purchase.

Faulty, Damaged, or Incorrect Items

We follow Australian Consumer Law. You are entitled to a return or replacement only if:

• You received the wrong item

• The item arrives damaged

• The item has a major fault covered under the ACCC consumer guarantees

If you believe your item meets one of the above criteria, contact us immediately at abpcollectiblesaus@gmail.com with your order number and clear photos of the issue.

Return Eligibility

If a return is approved, the item must be returned in the same condition it was received, including all original packaging, sleeves, tags, and protective materials.

How to Start a Return

Email us at abpcollectiblesaus@gmail.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS]

Items sent back without prior approval will not be accepted.

Refunds & Replacements

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed after approval, please contact us.

Non‑Returnable Items

We cannot accept returns on:

• Change‑of‑mind purchases

• Sale items

• Gift cards

• Items not covered under ACCC consumer guarantees