FAQ

How long does shipping take?

Processing time is 1–2 business days. Delivery estimates (Australia Post):

  • Standard: 3–8 business days

  • Express: 1–3 business days

  • Remote/Rural: May take slightly longer

How are my cards packaged?

Singles are shipped with collector‑level protection:

  • Penny sleeve
  • Top loader or card saver
  • Team bag
  • Rigid mailer or cardboard protection

Sealed products are shipped in bubble wrap and sturdy boxes.

Do you ship internationally?

Not yet - ABP Collectibles currently ships Australia‑wide only.


Card Conditions

How do you grade your cards?

We use clear, collector‑friendly grading:

  • Near Mint (NM): Clean card with minimal wear

  • Lightly Played (LP): Minor edge or surface wear

  • Moderately Played (MP): Noticeable wear

  • Heavily Played (HP): Significant wear

  • Damaged: Creases, bends, or major flaws

Every card is inspected before listing.

What if I disagree with the condition of a card I received?

Contact us within 48 hours with clear photos. We’ll review the issue and offer a replacement, partial refund, or full refund depending on availability.


Returns & Refunds

Do you accept returns?

We accept returns for:

  • Damaged items
  • Incorrect items
  • Manufacturer defects
  • Orders cancelled before shipping

We do not accept returns for:

  • Buyer’s remorse
  • Correctly graded singles
  • Opened sealed products
  • Graded slabs (PSA/BGS/CGC)

How do refunds work?

Refunds are issued to the original payment method once the returned item is received and inspected. Refunds typically take 3–5 business days to appear.


Preorders

How do preorders work?

Preorders reserve upcoming products before release. Payment is taken at checkout.

Can preorder release dates change?

Yes - release dates are set by the manufacturer and may shift. If delays occur, we will update you immediately.

Can I cancel a preorder?

Preorders can be cancelled before they ship. Once dispatched, they follow standard return rules.


Sell to Us (Buylist)

Do you buy cards from customers?

Yes - ABP Collectibles offers a buylist service for singles, sealed products, and collections.

How do I submit cards?

Visit our Sell to Us page for full instructions, grading standards, and payout options.


General Questions

Are your products authentic?

Yes - all cards and sealed products are 100% authentic. We do not sell proxies, fakes, or resealed items.

Where are you located?

ABP Collectibles operates out of Griffith, NSW, shipping Australia‑wide.

How do I contact you?

Email: abpcollectiblesaus@gmail.com We aim to respond within 24 hours.

Collections